Refer to the Student Computing Handbook

Student Computing Handbooks are available at the Computer help Desk.  Handbooks provide a step-by-step guide to setting up your ResNet connection, using your network storage space, accessing your TCU email account, changing your password and various other services.

Contact the Computer Help Desk

Visit, phone or email the Computer Help Desk for assistance with computer problems.

817-257-5855
Library, first floor
help@tcu.edu

Hours:

Monday - Thursday, 7:30am to 8pm
Friday, 7:30am to 5pm

Saturday - Sunday, 12pm to 8pm

Web Resources

http://resnet.tcu.edu/ - The ResNet web site provides information about ResNet requirements, registration of network cards, and network setup for various operating systems.
http://helpdesk.tcu.edu/ - The Technology Resources web site contains documentation for common problems and helpful tips for campus computing.

http://mypw.tcu.edu - The password self-service site.

ResNet Technicians

If Help Desk staff cannot successfully get students connected to ResNet or StuWireless via phone support, an appointment with a ResNet Technician will be arranged.  Students are limited to 2 hours or 2 ResNet appointments per semester.

Laptop Workshops

Workshops are held at the Computer Help Desk to assist students with installation of the TCU Antivirus software and setup of StuWireless connection.  Contact the Computer Help Desk for available times.

Outside Vendors

Students are requested to contact an outside source for computer repairs.

Retail Computer Vendors: Many retail stores in the Fort Worth provide repair services.

SOS Consultants: SOS is a listing of TCU students who will provide computer support for a fee. The students provide services such as tutoring, installation of network cards, network setup, hardware and software installation and other computer maintenance.  A listing of students for hire can be found here.